Terms and Conditions

Welcome to Narella Flood Coaching. These Terms and Conditions (“Terms”)

govern your use of the Narella Flood Coaching website. Narella Coleman Flood, operating under the trade name "Narella Flood" and accessible at www.narellaflood.com, is hereinafter referred to as “Narella Flood.” By accessing and using the website, referred to as the “Site”, which includes its content, functionality, and services, whether as a guest or a registered user, you agree to be bound by the following terms and conditions.

ACCEPTANCE OF THE TERMS:

Please read these “Terms of Use” before commencing use of the “Site” By continuing to use the life coaching services provided by Narella Flood Coaching, you acknowledge that you have read and agree to these Terms and Conditions.

USE OF WEBSITE:

The content on the (“Site”), is provided for general educational and informational use only. And should not be interpreted as medical, health, or any form of professional advice.  And is subject to change without notice.

You are permitted to use our website solely for lawful purposes, such as learning about our products and services or getting in touch with us. Your use should be consistent with the intended function and nature of the website and should not negatively impact other users' experiences.

You are prohibited from modifying, adding to, deleting, defacing, hacking, or otherwise interfering with our website or any content displayed on it. You must not attempt any such actions.

The Company does not intentionally gather personal data from individuals under the age of 18. (21 for U.S.A) If you are below 18 (21) years old, you are prohibited from using the Site and from agreeing to the Terms under any circumstances.

Unauthorised use of this website may constitute a criminal offense and/or lead to a claim for damages.

INTELLECTUAL PROPERTY:

This website features materials that are owned by or licensed to "Narella Flood Coaching." These materials include, but are not limited to, the website's content, design, layout, appearance, graphics, text, logos, button icons, video images, audio clips, code, scripts, design elements, and interactive features. All such materials are protected by copyright under Australian law and international treaties.

Except where explicitly stated otherwise by "Narella Flood," all rights (including copyrights) on the website are owned or controlled by "Narella Flood" and are reserved.

You are permitted to share content from our website and social media that is available freely or in the public domain, provided you properly attribute it to us and include a link back to our website. If you wish to share, republish, or use our content in a way not explicitly authorised by these terms, please contact us to discuss further.

PERSONAL INFORMATION & PRIVACY:

Narella Flood prioritises your privacy. The details we collect through your use of our website, along with how we use and disclose this information, are detailed in our Privacy Policy, which is accessible on our website.

When you purchase a product, you will be required to provide personal details such as your full name, password, postal address, and email address. You confirm that all information provided during the purchase process is accurate and truthful.

All information you provide to us will be treated with the utmost confidentiality. We pledge not to sell, rent, or disclose any personal information you give us, including any confidential information shared during coaching sessions, except where legally compelled by court order or other governmental authority.

DISCLAIMER AND INDEMNITY:

This disclaimer outlines the terms and conditions governing your use of this website. Please note that certain legal rights, guarantees, warranties, representations, or conditions provided by law, especially under the Australian Consumer Law (ACL), cannot be limited or excluded and remain unaffected by these terms.

Except as specifically stated in these terms, we disclaim all implied terms, guarantees, warranties, representations, or conditions regarding the performance, accuracy, timeliness, completeness, or suitability of the information and materials found on this website for any particular purpose. You should be aware that the information and materials may contain errors, inaccuracies, or other mistakes, and we exclude liability for any such inaccuracies to the fullest extent permitted by law.

We are not liable for any special, indirect, or consequential loss or damage that may arise, unless such loss or damage is reasonably foreseeable as a result of our failure to comply with a consumer guarantee under the ACL. This includes, but is not limited to, loss of profit or opportunity, or damage to goodwill, whether related directly or indirectly to the use of or reliance on this website or these terms. Where our liability cannot be completely excluded, we limit it to the maximum extent allowed under section 64A of the ACL.

As a Licensee, you acknowledge that you are exercising your own discretion and judgment in using our Website and its Content, and you accept that you do so at your own risk. You recognise and agree that you are fully responsible for any risks involved, and that no outcomes are guaranteed in connection with this Website and/or its Content. The purpose of the Website and its Content is solely to provide educational resources and tools to assist you in making your own decisions.

You bear full responsibility for your actions, choices, and the results thereof, whether they arise from the use, misuse, or non-use of this Website or any of its Content.

  • Inaccurate, outdated, or unsuitable information on the website, including content from third parties and advertisements.

  • Decisions or lack of action taken based on the information provided on the website.

  • Personal injury or property damage that occurs from your or another person's access to or use of the website.

  • Unauthorised access to or use of information or data, including personal and financial details, that we have collected.

  • Interruptions in data transmission to or from the website.

  • Any malware that is transmitted via the website or through links to other sites.

  • Expenses incurred by you in the course of using the website.

  • Links provided on the website for your convenience.

You are responsible for verifying that any services or information obtained through this website meet your specific needs.

By using this website, you agree to indemnify us against all claims, suits, demands, actions, liabilities, costs, and expenses (including legal fees on a full indemnity basis) arising from your use of the website.

When you purchase a Product, you acknowledge and accept that you are solely responsible for managing your own mental and emotional well-being, including making decisions and taking actions influenced by the Product, as well as dealing with the results of your interactions with “Narella Flood”, including educational materials and other engagements. As a result, you agree that “Narella Flood” is not liable for any actions you take or fail to take, nor for any direct or indirect outcomes that result from the use of the Products.”

To maximise the benefits of your sessions and relationship with “Narella Flood”, you commit to engaging honestly, being open to feedback and support, and dedicating the necessary time and energy to actively engage in the process provided by the Products.

COMPETITION AND CONSUMER ACT:

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), narellaflood.com’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

MEDICAL DISCLAIMER:

Please understand that the Products are not a substitute for professional medical advice, examination, diagnosis, or treatment. They are also not meant to replace professional counselling or mental health services. It is solely your responsibility to seek independent professional advice when needed. You acknowledge and agree that the Products do not serve as a replacement for addiction therapy or similar interventions. We are not and do not give medical, psychological, or religious advice.

By purchasing the Products, you agree to release and hold “Narella Flood” harmless from any and all claims related to the provision of the Products. This release includes, but is not limited to, any claims related to personal injury, damages, or death occurring to any participant who has engaged with a Product from “Narella Flood”.

COACHING SESSIONS::

(a) Both you and “Narella Flood” agree to use written communication for any rescheduling of one-on-one coaching sessions.

(b) Given that schedules can change, if you need to reschedule a session, you are required to provide at least 24 hours' notice. Unfortunately, any changes made within 24 hours of the scheduled session will result in the loss of the session and any fees associated with it.

(c) “Narella Flood” retains the right to alter the Cancellation Policy at any time without prior notification. Changes will not affect bookings that were made before the policy change.

(d) The purchase price for one-on-one coaching sessions is non-refundable. Should the service be terminated early, no refunds will be given, and any unpaid portion of the purchase price will become immediately due and payable.

(e) For clients using a payment plan, all remaining payments of the purchase price must be completed within 7 days of service termination.

TERMINATION OF SERVICES:

“Narella Flood” reserves the right to terminate any of the services provided to you at any time, at its sole discretion, without prior notice.

EMAIL AND OTHER FORMS OF COMMUNICATON:

Accessing the website or sending emails to” Narella Flood” constitutes electronic communications. By using the website, you consent to receive communications electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, whether through email or on the website, satisfy any legal requirements that such communications be in writing. It is important to understand that neither this agreement nor any electronic communication forms a contractual relationship, partnership, joint venture, or any other business association between you and “Narella Flood”.

 

EMERGENCY SUPPORT:

Narella Flood is deeply committed to your wellbeing, but please note that she does not provide emergency support. If you require immediate assistance, please reach out to any of the appropriate support services listed below:

  • Ambulance/ Police: 000

  • Your local Medical Practitioner:

  • Lifeline: 13 11 14

  • Emergency Numbers by State:

  • ACT– Access Mental Health: 1800 629 354 or 02 6205 1065.

  • VIC - Suicide Help Line: 1300 651 251.

  • NSW - Mental Health Line: 1800 011 511.

  • QLD - 13 HEALTH: 13 43 25 84.

  • SA - Mental Health Assessment and Crisis Intervention Product: 13 14 65.

  • WA - Mental Health Emergency Response Line (PEEL): 1800 676 822 or (Metro) 1300 555 788.

  • TAS - Mental Health Products Helpline: 1800 332 388.

  • NT - Mental Health Line: 1800 682 288.

JURISTDICTION:

Our operations are based in Victoria, Australia, and thus the laws of Victoria govern these terms. Should any disputes arise, we kindly ask that you first contact us so we can endeavour to resolve the issue quickly, cost-effectively, and to our mutual satisfaction. If it becomes necessary to pursue legal action, you agree that the exclusive jurisdiction for resolving any disputes will be the courts of Victoria, including their appellate courts.

 

COMPLETE AND ENTIRE AGREEMENT:

This Agreement, along with the Privacy Policy and the Disclaimer and Liability Waiver, constitutes the entire agreement between you and the Company concerning the subject matter discussed herein. It supersedes all previous agreements, whether written or oral, related to the content of this Agreement.

 

CONTACT:

For questions or comments regarding any of our policies please contact:

 

Narella Flood Coaching

PO Box 373

ELWOOD. VICTORIA. AUSTRALIA. 3184

Email: narella@narellaflood.com